Frequently Asked Questions
Do you serve the public?
No. APEX Deathcare Services is a trade-only mortuary support provider. We partner exclusively with licensed funeral homes, mortuaries, medical examiners, hospitals, organ procurement organizations, and other authorized death care professionals.
We do not provide services directly to families or the general public. If you are a family seeking assistance after the loss of a loved one, we encourage you to contact the funeral home of your choice. If your funeral home would like to utilize APEX’s professional mortuary support services, we are honored to serve as their trusted behind-the-scenes partner.
Do your offer emergency transportation?
Yes. APEX Deathcare Services provides 24/7 emergency transportation for our funeral home, medical, and professional partners.
Our experienced team is available around the clock to respond promptly, professionally, and with the utmost respect. Whether it’s a hospital, nursing facility, residence, medical examiner’s office, or another authorized location, we are prepared to provide timely and dignified transportation when you need it most.
Our goal is to be a dependable extension of your team—day or night—so you can have confidence that every call will be handled with professionalism, compassion, and attention to detail.
How quickly do you respond?
APEX Deathcare Services is committed to providing prompt, dependable response times 24 hours a day, 7 days a week.
While response times may vary depending on location, traffic, weather, and the nature of the request, our goal is to dispatch a qualified team member immediately upon receiving your call. We maintain open communication throughout the process and will provide an estimated arrival time so you always know what to expect.
When your clients are depending on you, you can depend on APEX to respond with professionalism, urgency, and respect.
Do you provide refrigerated storage?
Do you performing embalming?
Yes. APEX Deathcare Services provides professional trade embalming performed by licensed embalmers for funeral homes and other authorized death care providers.
Our team is experienced in routine cases, restorative embalming, trauma cases, autopsy cases, organ and tissue donor cases, and advanced decomposition cases. Every embalming is performed with precision, respect, and in accordance with all applicable state regulations and industry best practices.
Our goal is to help every funeral home present their families’ loved ones with the highest level of care while serving as a trusted extension of their staff.
Do you assist with donor transport?
What areas do you cover?
APEX Deathcare Services proudly serves funeral homes and professional partners throughout the Greater Houston area and across the State of Texas. We also provide regional and nationwide transportation and ship-out support when requested.
Whether you need a local removal, long-distance transportation, professional embalming, refrigerated storage, or specialized mortuary support, our team is available to provide dependable, professional service wherever your needs arise.
If you’re unsure whether your location falls within our service area, please contact us. We’ll be happy to discuss your needs and coordinate a solution.
Can we establish an account?
Absolutely. APEX Deathcare Services welcomes the opportunity to establish service accounts with licensed funeral homes, mortuaries, hospitals, hospices, medical examiners, organ procurement organizations, and other authorized professional partners.
Opening an account allows us to streamline service requests, billing, communication, and documentation so your team can receive prompt, efficient support whenever needed.
To establish an account, simply contact our office or complete our online account request form. A member of our team will guide you through the onboarding process and provide all necessary service agreements and account documentation.
We look forward to becoming a trusted extension of your team.
Do you provide refrigerated storage?
Yes. APEX Deathcare Services offers secure, professionally maintained refrigerated storage for funeral homes and other authorized death care partners.
Our climate-controlled storage is designed to provide respectful, safe, and compliant care for decedents while families finalize arrangements or additional services are coordinated. Whether you need short-term or extended storage, every individual is handled with dignity and documented through our secure chain-of-custody procedures.
If you have specific storage needs or require immediate placement, our team is available 24/7 to assist.
Do you perform embalming?
Do you assist with donor transport?
Yes. APEX Deathcare Services provides professional transportation support for organ and tissue donation partners, hospitals, and authorized procurement organizations.
Our team understands the time-sensitive nature of donor cases and responds with urgency, professionalism, and respect. We are trained to follow established chain-of-custody procedures and work collaboratively with hospitals, procurement teams, medical examiners, and funeral homes to ensure every transfer is completed safely and efficiently.
APEX is committed to honoring the gift of donation by providing reliable transportation and compassionate care throughout the process.